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March 2019

N79950

ETIQUETTE-DRIVEN CUSTOMER SERVICE (EDCS)

Course Objectives Equip you with skills on how to create positive customer experience. Apply contemporary knowledge on etiquette – related customer experience to keep the customer coming back. Understand who and what your customer really is to you and your organisation Delight your customer and manage them with excellent luminous skills for retention and repeat patronage Performance-Based Objectives Pointers and guidelines in managing customers will be given. Shift your paradigm on how best to offer value to customers. Remind and reinforce the importance of courtesy, manners, trust, integrity, and reliability in delivering customer experience and portraying a professional image necessary for developing your organisation. Target Audience Clients Relationship Managers Customer Service Personnel All Customer-facing Staff Duration: 2 days Date: Jan 28th-29th, March 5th-6th, June 18th-19th, Oct 17th-18th Time: 9:00am-4:00pm Course Fee: N 79,950 Early Bird: N 71,005.00

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05March
Plot 5a, Pinnock Beach Estate Jakande Round-about Lekki,, Lagos Nigeria
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April 2019

N110000.00

ETIQUETTE AND LIFESTYLE BRANDING (ELB)

Course Objective Enhance your professional and business presence, build confidence, self-esteem, and personal presentation. Develop to the highest possible standard, your image and presentation skills. Invest in your most valuable asset – YOU.   Performance Based –Objectives You will project confidence both at social and business meetings You will possess the savvy to mix and mingle with high net worth individuals. You will acquire needed comportment for cultural interest in choice of dressing, artistry and manners Target Audience People moving to managerial level. Business owners who need to project themselves better. People who want to network with high net worth individuals of the society. Executives who are the face of their organisation. Duration: 4 day Date: April 9th-12th, Sept 10th-13th, Nov 26th-29th Time: 9:00am -4:00pm Course Fee: N 110,000.00       Early Bird: N 99,000.00 (VAT Inclusive)

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09April
Plot 5a, Pinnock Beach Estate Jakande Round-about Lekki,, Lagos Nigeria
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May 2019

N99000.00

THE INDISPENSABLE EXECUTIVE ASSISTANT

COURSE OBJECTIVE: Skilled and empowered secretaries, administrative and executive assistants and support staff members are vital to a successful management team. This programme is your opportunity to make a training investment that will return dividends in increased effectiveness and productivity.   PERFORMANCE-BASED OBJECTIVE: Upon completion of this programme, you will know: How performing two easy tasks at the end of each day will save hours (and headaches) the next day. How the “80/20” rule will help identify your most important tasks. How to organise your work area for improved efficiency.   TARGET AUDIENCE: Personal Assistants, Executive Secretaries Course Duration: 3 days Date: Feb 4th -6th, May 8th -10th, July 17th-19th, Oct 23rd 25th Time: 9:00am-4:00pm Course Fee: N 99,000.00   Early Bird: N 89,100.00 (VAT Inclusive)

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08May
Plot 5a, Pinnock Beach Estate Jakande Round-about Lekki,, Lagos Nigeria
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June 2019

N119000.00

CULTIVATING EFFECTIVE BUSINESS HABITS (CEBH)

Course Objectives Embrace and grow excellent habits in planning, organising and strategizing to accomplish your organisational goals. Cultivate healthy habits in order to propel your corporate vision to add sustainable values. Expose you to profitable business habits and equip you with tools needed to establish the framework of being savvy professionals. Package you for leadership. Performance- Based Objective You will acquire excellent habits that will enhance your profession in social or business circles. You will learn to exude class in interactions with both colleagues and clients. Target Audience Managers and executives who yearn to project themselves with savoir-faire, i.e. having the ability to behave in the appropriate way in business and social situations. Pre and Post Computer Based Test Included Duration: 3 days Date: Feb 20th -22nd, June 19th -21st, Oct 9th -11th Time: 9:00am-4:00pm Course Fee: N 119,000.00    Early Bird: N 107,000.00     (VAT Inclusive)

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19June
Plot 5a, Pinnock Beach Estate Jakande Round-about Lekki,, Lagos Nigeria
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July 2019

Marketing in a digital world

Marketing in a Digital World is a 3-day programme through which participants learn how companies can tackle digital transformation and drive innovative marketing strategy through customer-centricity. Although the impact of digitization is not new, the digital economy is entering a new age that presents unprecedented challenges – but also many opportunities for executives. Digital tools and trends are invading the business environment, provoking significant changes in the way we communicate, consume, work, buy and sell. In many cases these trends profoundly disrupt industries and change the way companies do business.

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29July
Plot 5a, Pinnock Beach Estate Jakande Round-about Lekki,, Lagos Nigeria
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