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Course Objectives Equip you with skills on how to create positive customer experience. Apply contemporary knowledge on etiquette – related customer experience to keep the customer coming back. Understand who and what your customer really is to you and your organisation Delight your customer and manage them with excellent luminous skills for retention and repeat patronage Performance-Based Objectives Pointers and guidelines in managing customers will be given. Shift your paradigm on how best to offer value to customers. Remind and reinforce the importance of courtesy, manners, trust, integrity, and reliability in delivering customer experience and portraying a professional image necessary for developing your organisation. Target Audience Clients Relationship Managers Customer Service Personnel All Customer-facing Staff Duration: 2 days Date: Jan 28th-29th, March 5th-6th, June 18th-19th, Oct 17th-18th Time: 9:00am-4:00pm Course Fee: N 79,950 Early Bird: N 71,005.00Find out more »
Course Objective Enhance your professional and business presence, build confidence, self-esteem, and personal presentation. Develop to the highest possible standard, your image and presentation skills. Invest in your most valuable asset – YOU. Performance Based –Objectives You will project confidence both at social and business meetings You will possess the savvy to mix and mingle with high net worth individuals. You will acquire needed comportment for cultural interest in choice of dressing, artistry and manners Target Audience People moving to managerial level. Business owners who need to project themselves better. People who want to network with high net worth individuals of the society. Executives who are the face of their organisation. Duration: 4 day Date: April 9th-12th, Sept 10th-13th, Nov 26th-29th Time: 9:00am -4:00pm Course Fee: N 110,000.00 Early Bird: N 99,000.00 (VAT Inclusive)Find out more »
COURSE OBJECTIVE: Skilled and empowered secretaries, administrative and executive assistants and support staff members are vital to a successful management team. This programme is your opportunity to make a training investment that will return dividends in increased effectiveness and productivity. PERFORMANCE-BASED OBJECTIVE: Upon completion of this programme, you will know: How performing two easy tasks at the end of each day will save hours (and headaches) the next day. How the “80/20” rule will help identify your most important tasks. How to organise your work area for improved efficiency. TARGET AUDIENCE: Personal Assistants, Executive Secretaries Course Duration: 3 days Date: Feb 4th -6th, May 8th -10th, July 17th-19th, Oct 23rd 25th Time: 9:00am-4:00pm Course Fee: N 99,000.00 Early Bird: N 89,100.00 (VAT Inclusive)Find out more »
Course Objectives Embrace and grow excellent habits in planning, organising and strategizing to accomplish your organisational goals. Cultivate healthy habits in order to propel your corporate vision to add sustainable values. Expose you to profitable business habits and equip you with tools needed to establish the framework of being savvy professionals. Package you for leadership. Performance- Based Objective You will acquire excellent habits that will enhance your profession in social or business circles. You will learn to exude class in interactions with both colleagues and clients. Target Audience Managers and executives who yearn to project themselves with savoir-faire, i.e. having the ability to behave in the appropriate way in business and social situations. Pre and Post Computer Based Test Included Duration: 3 days Date: Feb 20th -22nd, June 19th -21st, Oct 9th -11th Time: 9:00am-4:00pm Course Fee: N 119,000.00 Early Bird: N 107,000.00 (VAT Inclusive)Find out more »
Marketing in a Digital World is a 3-day programme through which participants learn how companies can tackle digital transformation and drive innovative marketing strategy through customer-centricity. Although the impact of digitization is not new, the digital economy is entering a new age that presents unprecedented challenges – but also many opportunities for executives. Digital tools and trends are invading the business environment, provoking significant changes in the way we communicate, consume, work, buy and sell. In many cases these trends profoundly disrupt industries and change the way companies do business.Find out more »
Develop a leadership style and an action plan tailored to your personal objectives that inspire innovation in your team, your company, and the world.
The Executive Program in Leadership begins with a pre-program questionnaire on leadership style sent to your team and finishes with a personalized 100-day action plan you create to keep you accountable and increase your success.
In the classroom, you will interact with our distinguished faculty and eminent peers from around Africa. You will explore the sources and uses of power, learn new methods for developing personal influence through collaboration, and come to understand the role of coaching in empowering your teams.Find out more »
Why are big companies failing? What specific factors put them at risk? And, most importantly, how can you affect the forces at play to prevent failure and achieve success? This three-day intensive program provides a proven methodology for dissecting strategic challenges. Learn design thinking techniques to help you implement innovative solutions. Some Selected Sessions include: 1. Design Thinking 2. Designs for Corporate Entrepreneurship in Established Firms 3. Organizational Diagnosis and Managerial Problem-Solving 4. Communication: The Art of Persuasion 5. Leading Cultural Change 6. Acting With Power 7. Leading Large System Change: Building Influence Class Size: Minimum os 20 personsFind out more »